At Alcove, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. Please read the following guidelines carefully to ensure a smooth return process.

30-Day Return Period

You have 30 days from the date of delivery to initiate a return for eligible products. After this period, we may not be able to accept your return.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The product must be in its original condition and packaging. This includes all original tags, labels, and accessories.

  2. The product must be unused, unaltered, and free from any signs of wear or damage.

  3. You must provide a valid proof of purchase, such as an order number or receipt.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at to request a return authorization (RA) number. Please provide your order number and a brief explanation of the reason for your return.

  2. Once you receive the RA number, securely package the item(s) in their original packaging and include all relevant documentation.

  3. Clearly mark the RA number on the outside of the package.

  4. Ship the package to the address provided by our customer support team. Please note that you will be responsible for the cost of return shipping unless the return is due to a mistake on our part.

Self Serve Return Option

Alternatively, for your convenience, you can initiate your own return using Shopify's user-friendly Self Serve Return option. To begin the process, simply click here and enter the email address you entered at the time of purchase. You'll receive a 6 digit code as a login, then you'll be able to see your order and start the return process. It's very simple and should take no more than 2 minutes:)

Refund Process

Upon receiving your returned item(s), we will inspect them to ensure they meet our return policy criteria. Once approved, we will process your refund within [Insert Number] business days.

Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few days for the refund to appear in your account, depending on your financial institution's processing time.

Exchange Process

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and specify your exchange request when contacting our customer support team. We will do our best to accommodate your request, subject to availability.

Contact Us

If you have any questions or need assistance with your return, please don't hesitate to contact us at []. Our dedicated customer support team is here to help you.

[Alcove] reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most up-to-date return policy.

Thank you for shopping with us, and we appreciate your business!